Dear Valued Customer,
Archie Collins, President and CEO of Tampa Electric, recently reached out to discuss an important subject affecting many customers: higher-than-normal bills resulting from elevated fuel costs in 2022 and a scorching hot summer. In his letter, Mr. Collins highlighted the steps being taken by Tampa Electric to address these concerns and provide relief to its customers.
The letter provided some encouraging news – plans are underway to significantly decrease electric bills for 2024. Tampa Electric has filed a request with the Florida Public Service Commission (PSC) to reduce bills, which, if approved, would result in a monthly energy bill decrease of approximately 11 percent for residential customers and between 10 and 18 percent for commercial and industrial customers. This reduction is primarily attributed to lower natural gas prices and the construction of new solar plants. The requested decrease would position Tampa Electric’s rates well below the national average, ensuring affordability for the community.
Acknowledging the immediate predicament faced by customers, Mr. Collins addressed the issue of high summer bills. He attributed the soaring energy usage to record-breaking temperatures and extended periods of extreme heat. Tampa Electric has implemented several measures to assist customers during this challenging time, including a $1 million donation towards helping qualified customers pay past-due bills through the Share program. Additionally, the company paused disconnections during extreme heat periods and introduced longer-term payment arrangements for the remainder of the year.
To help customers better manage their energy usage and save on bills, Tampa Electric is offering valuable solutions. Among these recommendations is setting the thermostat to 78 degrees, which can yield substantial savings. The energy experts at Tampa Electric have also developed hot weather tips and various energy-saving programs like Energy Planner, Prime Time Plus, and free online Energy Audits, all aimed at empowering customers to reduce their energy consumption and costs.
Mr. Collins emphasized the extensive range of energy-saving initiatives offered by Tampa Electric, with more than 30 programs designed to cater to both residential and business customers. He encouraged customers to take advantage of these programs, including federal and nonprofit assistance for household expenses and utility bills, by connecting with Tampa Electric’s community partners.
Finally, Mr. Collins addressed the importance of customer experience and acknowledged the higher-than-normal wait times experienced by some customers during July. He assured customers that steps are being taken to improve the timely delivery of customer service and offered his sincere apologies for any inconvenience caused.
As a valued Tampa Electric customer, your concerns are important. If you have any questions or require assistance, remember that Tampa Electric is here to help. By working together, Tampa Electric aims to continue providing affordable and reliable energy solutions to the Tampa Bay community.
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